Samsung India announced the expansion of its service network across India. This expansion will bring Samsung service to every corner of India. This service network will include 535 service vans and these vans will reach out to over 6,000 talukas across 29 states & 7 union territories. This service network will help the company to win the trust & confidence of the rural people and assured them, that is after sales support at their door-step.
Shri Narendra Singh Tomar, Minister of Rural Development, Government of India said:
“As digitization and electrification expands into rural India, we are witnessing an increase in the adoption of electronics and mobile products. It is imperative for corporations to support this trend by establishing quality service network for addressing consumers’ needs regarding after-sales service of products in rural areas.”
Dr. Mahesh Sharma, Minister of State for Tourism & Culture, Government of India said:
“Samsung’s manufacturing plant, two R&D centers and its design center are contributing in a big way to the economy and technology prowess of Noida and in effect Uttar Pradesh and the nation as well. Corporations that participate in the government’s focus on rural India, whether in product or services, will stand to gain rural consumers’ trust in the long run.”
Mr. HC Hong, President and CEO of Samsung Southwest Asia, said:
“Samsung is committed towards providing best-in-class service across the country. With the new service initiative, our customers in rural India will enjoy the same level of speedy and high quality services as urban customers. Our aim is to bridge the urban-rural service gap and we devised a solution which is ‘Made in India’ and ‘Made for India’ which will create unprecedented service delight across the entire country.”
All these service vans are equipped with multi skilled engineers, key components, DG sets & key jigs/fixtures for providing quick response and on-spot resolution, Samsung has also added over 250 service points and over 250 resident engineers, ramping up its service network to over 3,000 service points within a month. Samsung plans to add more service vans, open new service centres, appoint brand engineers and further strengthen its service network..
Samsung started its operations in India 20 years ago in December 1995. Samsung India has two manufacturing units in Noida & Chennai where it manufacture mobile phones and other products such as refrigerators, washing machines, air conditioners, TVs etc. It has three R&D centres and a design centre too. Samsung India employs over 40,000 people, with the largest sales, retail and service network by any company in the country.