LeEco has announced its partnership with HCL Care Services to offer after-sales services to its customers through 265 HCL Touch centres in more than 240 cities across the country. HCL Care Services has 300 service centers across 250 cities in India, more than 3 million consumers in a year.
Speaking on the strategic partnership, P. Seshachalam, Head-Operations and Vice President, HCL Care Services, said:
“We are delighted to tie-up with LeEco, one of the fastest selling Super-phones in India, for providing superior after-sales support for their leading-edge phones. We are confident our state-of-the-art HCL Touch centres will enable LeEco to cater to the Indian markets more effectively and efficiently.This initiative is in line with our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands.”
Atul Jain, COO, LeEco India commented:
“As a leading Superphone brand in India, we believe that the real test of brand loyalty is the after-sales service that a customer can rely on. In this context, we are happy to partner with HCL Services to cater to the needs of our consumers in a truly professional and timely manner. We have a total of 555 service centres out of which HCL will provide service in 265 centres. We are confident that an eminent and trusted entity like HCL Services will fully support us in serving LeEco’s users in the best possible manner.”
Customer Services for LeEco phones have already been activated in the 265 HCL Touch multi-brand centres for walk-in-centre support for customers and Supply Chain Support, as said in a press note.