Canon India launched the Asia Traveller Protection Programme (ATPP), a service reinfrocing Canon’s commitment to customer service. This is a value-added initiative which provides customers access to professional Canon repair services for their cameras & lenses acros 12 countries in Asia – China, Hong Kong, South Korea, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam. Canon customers can travel easy, knowing that unexpected costs of repairs on their travels covered under their prevailing warranty will be reimbursed back in their home country.
Commenting on this programme, Mr. Andrew Koh, Vice President of Consumer Imaging and Information Center, Canon India said,
“For the travelling photographer, nothing can be more inhibiting than the thought of missing out on picturesque moments if your camera stops working. ATPP is an opportunity for us to magnify the reach of Canon’s ecosystem and assist our customers while they are overseas. It ensures that our customers benefit from an overall Canon experience, even post the purchase of our product,”
To avail ATPP benefit, customers purchase Canon product accompanied with an official warranty card and log on to Canon edge website to register for warranty. ATPP benefit can be availed only if the camera is under warranty period. The ATPP covers EOS DSLR camera, EF/EF-S lenses, EOS M (interchangeable-lens Mirrorless camera) and digital compact camera.
if you are travelling in any of these 12 countries, you can simply visit the local authorized Canon Service Centre and get the repair done. You have to keep all the necessary proof of services & receipts provided by respective country’s service centre. Whenever you return from the visiting country, just provide the proof of warranty card, original invoice of repair costs & other necessary documents at home country Canon Service or collection point. Post that reimbursement costs for repair can be processed further. Costs will only be reimbursed to the extent they relate to repairs covered under the warrantied terms and conditions.